Terms of Use

General Provisions:

Dear guest, by visiting the website, you agree to the current terms of use and privacy policy. If you do not agree, you should refrain from using the website. The website reserves the right to change parts of the terms of use and privacy policy, modify them, add new ones, or remove them at any time. Changes become effective when published on the website without prior notice. Please review the terms of use and privacy policy regularly to keep up with updates. Your continued use of the website constitutes your full acceptance of any changes made.

How to Use the Website:

Age:

Dear guest, you must be at least eighteen years old or visit this site under the supervision of a parent or legal guardian. We grant you a non-transferable, non-revocable license to use the site under the specified terms and conditions, for the purpose of purchasing personal goods sold on the site. Commercial use or use on behalf of any third party is prohibited unless explicitly permitted by us. Any violation of these terms results in immediate revocation of the license granted here without prior notice.

Content:

All content on the site, including but not limited to text, graphics, logos, icons, images, audio clips, downloads, data compilations, and software, is owned by BANASHOPPING, its users, suppliers, or licensors, and is protected by copyright, trademark, patent, and other intellectual property laws.

The content on the site and its copyrights are the exclusive property of BANASHOPPING and are protected by copyright, trademark, patents, or intellectual property laws.

Subscription to Bana Shopping and Customer Account Creation:

Certain services and features available on the site require registration or subscription. By choosing to register or subscribe to any of these services, you agree to provide accurate and current information about yourself and to update it promptly if any changes occur. Each user is solely responsible for maintaining the confidentiality and security of their passwords or other identification methods. The account holder is fully responsible for all activities occurring under their password or account. You must notify us of any unauthorized use of your password or account. In any case, BANASHOPPING will not be responsible for any direct or indirect loss or damage resulting from any disclosure of your username and/or password.

If you provide incorrect, inaccurate, or incomplete information or if BANASHOPPING has reasonable grounds to suspect that this information is incorrect or does not comply with this user agreement, we have the right, without prejudice to any rights and remedies, to suspend, limit, or withdraw your access to the site and/or membership.

Electronic Communication:

By registering, you agree to receive promotional emails from the site. You can later unsubscribe from receiving promotional emails by clicking the link at the bottom of any promotional email.

User Submissions:

Any submissions or contributions you make on the site, including but not limited to questions, criticisms, comments, or suggestions (all "submissions" collectively), become our sole and exclusive property and are no longer your property. In addition to the rights applicable to any type of submission, by sharing your comments or criticisms on the site, you also grant us the right to use the name associated with your submission or content. You are prohibited from using a fake email address, pretending to be someone else, or misleading us or any third party about the authenticity of any submissions. We may remove or modify any submission but are not obligated to do so.

Acknowledgment:

By submitting data to us through the website, you agree to allow us to retain, share, and use that data in accordance with the procedures outlined in this Privacy Policy.

By doing so, I consent to the analysis and use of protocol data to improve and enhance the performance of Bana Shopping.

Order Acceptance and Pricing:

Orders:

The website reserves the right to refuse or cancel any order for any reason at any time. Before we approve an order, we may request additional information or confirmations, including but not limited to phone numbers and addresses.

Product Descriptions:

If a product displayed on the site is different from what was ordered, you may return the product according to the return policy mentioned below.

Pricing Information:

We reserve the right, at our sole discretion, to refuse or cancel any orders placed for products or services priced incorrectly due to an error on the site. In this case, we will notify you via email. Additionally, we reserve the right to correct the price error.

Return and Exchange Policy:

BANASHOPPING accepts returns and exchanges under the following conditions:

  1. Manufacturer defect in the product.
  2. A product different from the order has been received.

BANASHOPPING does not accept returns or exchanges in the following cases:

  1. During official state holidays announced in the store.
  2. Products on seasonal discounts or offers.
  3. Personal items, including perfumes and cosmetics.
  4. Products with tampered or removed serial numbers.
  5. Products without price tags, labels, or original packaging, or missing accessories.

Terms of Use:

  1. Keep items separate in a dry environment.
  2. Do not shower with them, wash them with water, or wear them in humid areas, steam rooms, or saunas.
  3. Avoid exposing them to perfumes or spraying them directly with perfume or lotions.
  4. Keep them away from sweat or moisture.
  5. Clean them only with a dry cloth when necessary.
  6. The fragrance loses its natural properties if left in the car or exposed to direct sunlight.

Warranty:

Not all products are covered by a warranty. There will be a clear indication if a product is covered by a one-year warranty from the date of purchase for manufacturing defects only, with compliance to the terms of use.

  1. You must bring the original purchase receipt to confirm the warranty period.
  2. The repair time is a maximum of 30 days for products covered by the warranty.
  3. The warranty covers free repair or replacement of parts in case of manufacturing defects but does not imply product replacement or refund.

Warranty Exclusions:

  1. Misuse of the product or failure to follow the usage instructions.
  2. Tampering with the product or attempting repairs.

Indemnity:

You agree to defend BANASHOPPING, its affiliates, officers, employees, agents, and suppliers against any and all claims, actions, losses, liabilities, damages, costs, and expenses, including legal fees, arising from your breach of this user agreement or violation of any law or third-party rights.

Severability:

If any provision of the Terms of Use is found to be invalid or unenforceable for any reason, such provision will be severed and not affect the validity and enforceability of the remaining provisions, which shall remain in full force and effect.

Governing Law and Jurisdiction:

These terms and conditions are interpreted and governed by the laws in force in the Kingdom of Saudi Arabia. Both parties agree to submit to the jurisdiction of the Saudi Arabian courts and waive any objections based on venue.

Dispute Resolution:

In the event of any disputes or claims arising from or relating to any transaction on the site or the breach, execution, or interpretation of these terms and conditions, the first party must attempt to resolve the dispute amicably through negotiations in good faith and allow thirty days (30) for the other party to respond to the initial written notification of the dispute.

Complaints and Feedback should be sent to the address below:

BANASHOPPING

P.O. Box 12645, Riyadh 2197, Kingdom of Saudi Arabia

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