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Delivery & Return

Bana Shopping cooperates with efficient shipping companies to deliver your products to all regions of the Kingdom and the Gulf countries, and we also provide free delivery service to all regions of the Kingdom currently, provided that the value of the bill exceeds (500 riyals and more) while the bill that is less than (500 riyals) is added to a fee Delivery with a value of (30 riyals) inside the city of Riyadh and (40 riyals) outside the city of Riyadh, as for the Gulf countries, shipping costs will be included during the purchase process, most of the time the shipping period will take from (3 to 7 working days), if you are outside the urban area, you will We kindly ask you to receive your order from the nearest shipping company office.






Tracking shipments:




When your order is shipped, you will receive your shipment tracking number or a phone call from the shipping company.



 


substitution:


If you are not satisfied with the product because there is a manufacturer defect for the product or you have received a product different from your request then all you do is to contact customer service at the following number inside or outside the Kingdom (00966551576773) or send an email to the following email service@banashopping.com through ( 5 days) Upon receiving your order, you will receive it from service@banashopping.com Return Policy, print it and deliver it to the shipping office while keeping the product unused, in good condition, the labels are not removed and the original packaging is intact and undamaged.



Compensation:


Bana Shopping Policy requires that no refunds be made by the customer using any of the payment methods when purchasing from the site, as we provide our valued customers with the service of retrieving the amounts they paid by replacing them with purchasing vouchers of the same value, and we also allow you to exchange the products that you bought for free through (3 days), and the customer will bear the shipping costs.



Duration:

Delivery within Saudi Arabia from (3 to 5) days



Delivery outside Saudi Arabia (4 to 7) days







Note: Ordering on Fridays, Thursdays and National Holidays may expose your request to delays due to the inability to ship during weekends and national holidays.

Our valued customers due to the precautionary precautions during the current period, there may be a delay in the delivery of your orders, knowing that we are conducting continuous sterilization operations, for the health and safety of our community (for your safety stay in your homes)